FAQs

Find answers to common questions about our products, care, ordering, payment, and more. From canvas art sizes to apparel details, our FAQs cover everything for a seamless Canvapolis experience.

In The Know

Why choose Canvapolis?

At Canvapolis, everything we do is for you. We use the finest materials—museum-grade canvas with advanced ink technology for our canvas art and soft, premium cotton with meticulous detailing for our apparel—to ensure every piece exceeds your expectations. From creation to delivery, every detail is carefully inspected, so you receive nothing but the best. Whether you’re transforming your home, office, or personal space, or expressing your style through apparel, we are committed to crafting art and apparel that inspire, driven by a passion for craftsmanship, innovation, and excellence—because you deserve nothing less.

What is your warranty?

We take pride in the quality and craftsmanship of every Canvapolis product. If your canvas or apparel arrives damaged or defective, we’ll replace or refund it at no additional cost (photo proof required). Every item is carefully inspected before shipping to ensure it meets our high standards. If you’re not satisfied, we offer a 30-day money-back guarantee. To learn more, visit our Returns page.

Canvas Art

What kind of canvas material do you use?

We use 410gsm museum-grade matte canvas with a 70% cotton, 30% polyester blend, coated with varnish for vibrant colors and durability. Our canvas is acid-free, eco-friendly, and designed to resist fading, dust, water, scratches, and UV damage, ensuring it lasts up to 200 years.

What kind of printing process do you use?

We use the Giclée printing technique with pigment-based archival inks for vibrant, long-lasting images. Our printing process is eco-friendly, using UL GREENGUARD GOLD-certified equipment for low emissions and ENERGY STAR® qualified technology for energy-efficient production.

What are the canvas sizes?

We offer three canvas formats—portrait, landscape, and panoramic—each available in five sizes, ideal for various settings. All sizes are listed in inches on our website, with centimeter equivalents provided below.

Portrait Canvas
Small - 12”x18” (30.5 cm x 45.7 cm)
Medium - 18”x24” (45.7 cm x 61 cm)
Large - 24”x36” (61 cm x 91.4 cm)
X-Large - 30”x40” (76.2 cm x 101.6 cm)
Prestige - 40”x60” (101.6 cm x 152.4 cm)

Landscape Canvas
Small - 18”x12” (45.7 cm x 30.5 cm)
Medium - 24”x18” (61 cm x 45.7 cm)
Large - 36”x24” (91.4 cm x 61 cm)
X-Large - 40”x30” (101.6 cm x 76.2 cm)
Prestige - 60”x40” (152.4 cm x 101.6 cm)

Panoramic Canvas
Small - 20”x10” (50.8 cm x 25.4 cm)
Medium - 30”x15” (76.2 cm x 38.1 cm)
Large - 40”x20” (101.6 cm x 50.8 cm)
X-Large - 48”x24” (121.9 cm x 61 cm)
Prestige - 60”x30” (152.4 cm x 76.2 cm)

What is the finished size of the stretched canvas?

Our gallery-wrapped stretched canvas features a 1.5" thick frame made from 100% pine wood, designed for durability and a flawless, gallery-quality finish.

How are the sides of the canvas printed?

The edges of our canvas art are mirrored onto the sides, ensuring the full design remains perfectly visible on the front.

What type of floating frames do you offer?

We offer three floating frame options: black, white, and natural wood. The black and white frames feature a subtle satin finish, while the wood frame is made from 100% natural wood—each designed to complement any space with understated elegance.

What is the finished size of the floating frames?

Our floating frame have a 2” depth from the wall, with a 1” frame width. Simply add 1” to each side for the final dimensions when taking measurements (e.g., a 24"x36" canvas with a black, white, or wood frame becomes 26"x38").

What’s included with each canvas?

Each canvas comes with felt pads for wall protection and a wire on the back, making it ready to hang right out of the box. To ensure safe delivery, it’s securely wrapped in bubble wrap. Designed and assembled with passion in Canada.

Apparel

What makes your t-shirts unique?

Our t-shirts are crafted from 100% heavyweight soft cotton, designed to balance comfort and style. With ribbed crew necks, dropped shoulders, and straight-cut hems, each piece offers a perfect fit—ranging from slightly oversized for gym wear to a generous, relaxed silhouette for everyday outings. Featuring premium-feel, bold and striking graphics, these tees embody understated quality and thoughtful craftsmanship, with garments responsibly made in Bangladesh.

Care Guide

How do I care for my canvas?

Our canvases are designed to be long-lasting, with a surface that resists everyday wear like light scratches, smudges, and fingerprints. To maintain their quality, keep them away from moisture and humidity. Avoid using water, damp cloths, or any liquids for cleaning. For light dusting, use a feather duster to keep them looking their best.

How do I care for my t-shirt?

To maintain the quality of your t-shirt, wash it inside out on a mild machine cycle at 30°C with like colors. Avoid bleach and tumble drying, and reshape the garment while damp. Hang it to dry in the shade. If needed, iron inside out on a low setting, avoiding print areas. For best results, gentle dry cleaning is recommended.

Ordering & Payment

What payment methods do you accept?

We accept a variety of payment methods, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, Shop Pay, and PayPal.

Do you accept promo codes?

Yes, we’re happy to offer discounts through unique promo codes. If your code isn’t working and hasn’t expired, please contact us at support@canvapolis.com, and we’ll be happy to assist.

How can I get the status of my order?

Once your order ships, tracking information will be sent to the email used at checkout. You can check your order status on our Track Order page by entering your order number and email, or directly with your tracking number.

Why doesn’t my tracking number work?

Your tracking number may have been sent before the carrier scanned your package. It can take up to 24 hours for tracking to activate, during which time you might see "tracking not found." This is normal. If the issue persists beyond 24 hours, feel free to contact us at support@canvapolis.com for assistance.

Business Inquiries

Do you offer bulk pricing?

Yes, we offer bulk pricing for canvas orders of 10 or more pieces. For a custom quote, please contact us at support@canvapolis.com.

Do you work with retail stores?

We’re open to working with select stores to showcase and sell our canvas art or apparel. If you’re interested, contact us at support@canvapolis.com, and we’ll be happy to explore the opportunity.

Shipping

Everything you need to know about shipping.

→ Shipping

Returns

Everything you need to know about returns.

→ Returns